Northview Care Privacy Policy

Effective Date: 01/01/2026

Last Updated: 09/01/2026


At Northview Care, we recognize that privacy is a fundamental right. Operating within the Canadian healthcare and social support sector, we are committed to maintaining the highest standards of confidentiality and transparency. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.



1. Our Commitment to Privacy


Northview Care acts as a "custodian" or "organization" responsible for the personal information under our control. We have appointed a Privacy Officer to oversee our compliance with this policy and to ensure that your data is handled with the dignity and respect it deserves.



2. The Information We Collect


We only collect information that is strictly necessary to provide our services or process employment applications. This includes:


  • Identity and Contact Data: Full name, date of birth, home address, personal email address, and telephone numbers.
  • Health and Clinical Data: Information related to physical or mental health, medical history, medications, care plans, and contact details for family members or legal representatives.
  • Recruitment and HR Data: For applicants, we collect resumes, educational history, professional certifications, references, criminal record checks (Vulnerable Sector), and banking information for payroll.
  • Technical Data: When visiting our website, we may collect IP addresses, browser types, and interaction data via cookies to improve user experience.



3. Purpose of Collection and Use


Northview Care uses the information collected for the following primary purposes:


  • Service Delivery: To create individualized care plans and ensure the safety and well-being of our clients.
  • Recruitment: To evaluate the suitability of candidates for available vacancies and verify credentials.
  • Communication: To provide updates to family members, emergency contacts, or authorized healthcare professionals.
  • Administration: For billing, accounting, and internal auditing of our care standards.
  • Legal Compliance: To meet the mandatory reporting requirements set by Canadian health authorities and provincial regulations.



4. Consent and Your Right to Withdraw


Consent may be expressed (written or verbal) or implied (such as when you provide information to us to receive a service).


  • You have the right to withdraw your consent at any time.
  • Please note that withdrawing consent may limit our ability to provide certain care services or proceed with a job application.



5. Data Disclosure and Third Parties


We do not sell, trade, or rent personal information. Disclosure to third parties occurs only in the following circumstances:


  • Circle of Care: Sharing information with other healthcare providers (e.g., family doctors, pharmacists) to ensure seamless support.
  • Service Providers: We may use trusted third-party vendors for cloud storage, payroll, or IT support. These providers are contractually obligated to provide the same level of privacy protection as Northview Care.
  • Emergency Situations: If disclosure is necessary to protect the life, health, or security of an individual.
  • Legal Requirements: When required by a court order, warrant, or specific Canadian law.



6. Safeguarding and Retention


We protect your information using a combination of safeguards:


  • Physical: Locked filing cabinets and restricted access to our offices.
  • Technical: Encryption, firewalls, secure servers, and password protection for all digital records.
  • Administrative: Employee training on confidentiality and "need-to-know" access protocols.


We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by statutory retention periods (which, in the care sector, can often range from 7 to 10 years).



7. Accessing and Correcting Your Information


You have the right to review the personal information we hold about you. If you believe any information is inaccurate or out of date, you may request an amendment. We will respond to all access requests within 30 days.



8. Cookies and Tracking


Our website may use "cookies" to enhance navigation. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.



9. Contact Information


For questions, concerns, or to file a formal complaint regarding our privacy practices, please contact our Privacy Officer:


Attn: Privacy Officer

Northview Care

info@northviewcare.ca

+1 (403) 899 8980


If we are unable to resolve your concern, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC).